Customer Support Services

NJVC helps our customers better align technology to mission through IT automation and a commitment to integrated, frictionless IT. 

Our customer support model focuses on three key principles:

  • Understanding impact on enterprise and mission with every request
  • Intense focus on the end user, delivering IT that allows each user to achieve objectives
  • Best-practice service delivery, creating optimal workflows for your enterprise, rooted in ITIL v3 process alignment

 

We provide amalgamated customer support teams to proactively capture trends and system status. Each team uses real-time dashboards and defined communication plans to keep customers informed and minimize downtime.

Our customer support processes are bundled with every project and tailored specifically to client need through the entire management lifecycle.

 

Enterprise-Scale Efficiency, Mission-Proven Processes

NJVC allows customers to put more time and money into mission, and less into IT, delivering innovative solutions within established frameworks. We deliver the value of process improvement without risk to the enterprise. 

Use of custom enterprise tools can generate enterprise-scale efficiency. We saved a single customer more than $30 million by deploying on-demand app provisioning or instituting license management. Click here to learn more about custom enterprise tools

Integration activities, like combining multiple support desks into a single enterprise desk or creating single-pane-of-glass dashboards, increase awareness of issues and reduce time-to-resolution.

Professional engineering projects allow our customers to integrate new tools as they become available, regardless of vendor, delivering the power of IT advancement without the risk of disrupting your enterprise. 

Reliance on knowledge management helps reduce the requirement of service desk staff to handle Tier 0 issues, and provides better enterprise focus on mission-essential tasks.

Reduction of stove-piped projects can increase security throughout, ensuring the proper application of security protocols through a custom, integrated approach to cyber security delivery.

 

Team Support

We provide more than technology, we provide teams with solutions. Our Customer Support efforts include workflow management teams as the bridge between tools, technology and business processes to facilitate incident, change and problem management and reporting, based on indicators tailored to your needs. Each team has dashboards to support real-time reporting and clearly communicate mission impact. Our teams work across the enterprise, with remote resolution teams to ensure processes are followed and impacts clearly communicated.

We help make your enterprise function optimally to help you focus only on your mission.