An ice axe capable of getting most climbers up a craggy mountain slope runs somewhere in the range of $150.

Why does that matter in IT?

Multiply the cost by the number of your end users and that’s how much you should spend to help your team navigate your own technology.

Your IT enterprise has an efficiency mountain range.  And it’s only going to get bigger and more difficult for your users to navigate.

The goal of IT is to make end users more productive, to simplify workflows, to automate repetitive tasks, to allow users to focus on their jobs and project outcomes in the way a driver focuses on the road ahead and not his tires.

That’s the goal. 

Unfortunately, that’s not what happens.

The reality is IT enterprises create efficiency mountains, pockets of excellent performance surrounded by rocky valleys where end users spend too much of their time travelling from one peak to another.

Understanding the plate tectonics that create barriers where there should be easy passage for your team is simple enough. Enterprises tend solve each IT need problem by problem. When you need better ticketing, you install a new ITSM suite. When you need to streamline travel, you subscribe to a travel service. When you faster timekeeping, you deploy an electronic timecard.

Generally, the tools work.

Each is its own height of efficiency. On the peaks, processes run smoothly, the views are glorious and Julie Andrews happily belts out show tunes.  Every tool you’ve ever bought has promised to make your IT easier, management simpler and save money. And, for the most part, they probably have.

So if every tool makes the enterprise better, why is IT still so difficult?

The problem isn’t the tools you have, it’s the framework you don’t have.

The result is that your valuable, highly paid, highly skilled employees have to hop between systems to get to tools, to search across multiple sites for documents, to log in to multiple user accounts, contact the help desk for the credentials they’ve forgotten, and log in again to continue searching.

Moreover, there’s a lack of framework for new tools to plug into, so the look and feel of your enterprise tools varies wildly relative to the product, causing implementation dips, incurring training expenses and generally sapping enterprise productivity.

The problem is only going to get worse.

As IT has decentralized across the enterprise, individual departments regularly stand up their own IT for agile development, websites, document sharing, social media and other solutions, while at the same time shadow IT lurks in the background, eating away at your bottom line. As control of IT spreads across more and more stakeholders, the valleys of inefficiency get deeper and more difficult to cross.

The solution is the user experience portal, deploying an enterprise tool for an enterprise task. NJVC’s Servicefront put mission first and bridges across the valleys, bringing your enterprise up to the same high level of efficiency your tools currently rise.

How? Here are the most common pitfalls Servicefront helps you bridge:

 

Solve the Tool Diaspora

Your timekeeping tool is one database. Your ticketing tool is another. Your mission-specific tools are spread across different domains. You use SharePoint and Google Docs. Everything is always somewhere else. Everything is out there, you just might not be able to find it easily.  Studies currently estimate that up to 22% of employees’ time is spent merely in search of the tools they need to do their job. Servicefront provides a single interface for everything with simple integration capability, so instead of wandering the digital halls blindly or relying on bookmarks, the answer to where anything is, is simple enough: In Servicefront.

 

Manage the Lifecycle of Anything

Federal IT is always an exercise in teamwork, across multiple vendors and often multiple agencies. So a laptop, for example, is likely built by one company, the operating system and applications by many others; the image which installs the applications managed by a third; and a fourth manages support for all of the above. Meanwhile, IT may be shipped from one agency to another and applications and users certainly cross domains and networks frequently. The result is that tracking any one laptop or any copy of licensed software can be a multi-agency, multi-system excursion with difficult to cross IT borders. Built with the experience of managing federal enterprises that span the globe, Servicefront supports user customization to cross any IT boundary and can allow a full lifecycle record for tickets, hardware or any other need utilizing your existing tools.

 

Get Your Users the Software They Need and Only What They Need

Federal agencies typically have more applications than needed. Our customers have reduced their total number of applications, including dated versions, by up to 74 percent.  You may have multiple types of software to accomplish the same goal. You may have every release version of any single title, causing any of a number of problems from compatibility issues to security issues to increased difficulty for help staff to support. You may have expensive software sitting unused in one user’s desktop while another user needs access and can’t reach it. Servicefront provides a single interface to manage applications. Its social aspect allows users to rate and provide feedback, so you can best understand and meet their needs. Self-provisioning of software allows an easy manner to introduce applications without complex change requests and complex baselines.  It offers cascading savings as well, removing expensive support staff from simple tasks like installing approved software.

 

One end user. One sign on.

Your collection of passwords is vast, and, if you’re like most end users, they’re so good, even you can’t remember them. Depending on the study you read, the average end user has anywhere between 10 and two dozen online IDs. Managing multiple passwords is one of the biggest gripes of end users and resetting passwords is one of the biggest allotments of time by service desks. Servicefront supports single sign-on, allowing your users to move from one end of your enterprise to another without interruption and returns time to your service desk staff.

 

Enabling Bimodal IT With a Purpose

Done correctly, bimodal IT can help invigorate an enterprise. Small, experimental, agile IT deployments can be an asset, but when without sufficient enterprise integration and oversight, it can be achieve maximum efficiency. Servicefront allows an easy framework to plug in any IT project, system or application. End-user customization allows any appropriately credentialed stakeholder to enable and promote any resource, so bimodal IT can empower an enterprise rather than create shadow IT.

To learn more about how Servicefront can turn the tools you have into the enterprise you want and schedule up a demonstration – or for recommendations on an ice axe – contact us.